PrimeSight Customer Advisory
PrimeSight endoscopes for TNE, ENT and bronchoscopy have been discontinued
Effective April 23, 2018, the following PrimeSight products will no longer be manufactured by the company:
- BRS-4000 Fiberoptic Bronchoscope
- BRS-5100 Video Bronchoscope
- TNE-5000 Video Esophagoscope
- ENT-4000 Fiberoptic Laryngoscope
- ENT-4500 Fiberoptic Laryngoscope
- ENT-5000 Video Laryngoscope
- ENT-7000 Video Laryngoscope
Repairs covered under a Warranty or Service Agreement
- We will honor Service Agreement obligations until service activities are transferred to a trained service partner
- We will honor Warranty obligations
- If you have a repair that is covered by a Service Agreement or Product Warranty, please complete this Incident Report form
Repairs not covered under Warranty or Service Agreement
Cogentix will no longer be repairing bronchoscopes, esophagoscopes or laryngoscope not covered under a Service Contract or Warranty. However, we do have trained service partners who will be able to support your service needs.
U.S. repairs: Please contact Total Scope directly at 800-471-2255 or firstname.lastname@example.org.
International repairs: Please contact ReScope directly at + (31) 24-366 2242.
Compatible PrimeSight products still available
We will continue to produce EndoSheath products for for PrimeSight bronchoscopes and esophagoscopes, and we will also continue to sell accessories while products are in stock. The company will continue to manufacture, sell and service DPU video systems used during endoscopy procedures.