Technical Support and Repair Center
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Frequently Asked Questions 

  • Product use
  • Returns
  • Repairs

Visit the Ordering FAQs for information on setting up an account and product ordering.


Returns and Feedback

Can I return products for a refund?

All sales are final. 

I have a product feedback or a product complaint. What do I do?

Complete the Incident Repair Form or contact Technical Support at 866.258.2182.


PrimeSight™ Endoscopy and EndoSheath® Protective Barrier

My endoscope needs to be repaired. What do I do?

Complete the Incident Repair Form or contact Technical Support at 866.258.2182. 

How do I reprocess my endoscope?

Refer to the User’s Manual or the PrimeSight Scope Reprocessing Chart.

Which chemicals are safe to use to reprocess my endoscope?

For information, contact Technical Support at 866.258.2182 or via the web form.

Where do I find instructions for EndoWipe Towelettes or EndoWipe Enzymatic Sponges?

Refer to the MSDS for EndoWipe Towelettes and EndoWipe Enzymatic Sponges 
EndoWipe products not approved for sale in the EU.


Urgent® PC 

Where can I find more information about the Urgent PC indications and contraindications? 

Urgent PC is indicated for patients with Overactive Bladder and associated symptoms of urinary urgency, urinary frequency and urge incontinence. See this summary of indication questions for additional patient considerations or consult the instructions for use.

The Urgent PC Stimulator isn't functioning as expected. What should I do? 

The Urgent PC troubleshooting guide reviews issues related to stimulator use. For additional assistance, please contact contact Technical Support at 866.258.2182 or via the web form.