iStock_68255173_Technical_Support_SquareReturns and Product Feedback

Let us know how we can help!
  • Technical questions
  • Product feedback 
  • Returns 

Tel: 866.258.2182
Email: customercarecogentix@laborie.com

On April 1, 2018, Cogentix Medical was acquired by LABORIE.


We strive to deliver the upmost in quality.  However, on occasion, customers may need to return product due to a product incident, or in the case of endoscope products, for service and repair. All sales are final except when it relates to warranty claims. 

Before returning your product you will need to complete this form. Customer Care is ready to assist you in completing the form, if needed. Once Customer Care receives the completed form, they will respond within one working day with any follow-up questions and/or return instructions.

Note: Do not ship equipment prior to receiving a Returned Goods Authorization number. We are not able to process items received without the appropriate documentation.