Frequently Asked Questions
About Product Ordering and Training
View the Technical Support questions for answers about product repair, returns and feedback.
How do I get started?
Complete the appropriate New Customer Account Form and submit to Customer Care.
What are the methods for placing an order?
Email : firstname.lastname@example.org
Fax: 866.255.4522 or 952.426.6199
Call: 866.258.2182 or 952.426.6189
What are my payment options?
Automatic ACH (preferred)
Automatic Credit Card (preferred)
Invoice Net 30, with approved credit
How do I make payment or change payment options?
Cogentix Medical, Inc.
VB Box 116, PO Box 9202
Minneapolis, MN 55480-9202
Where can I find pricing?
Your local territory manager will provide you with pricing.
Can Cogentix Medical products be purchased for home use?
Cogentix Medical products are for use by healthcare professionals within the clinical practice.
Are EndoSheath products available for other manufacturers’ scopes?
No, EndoSheath products are proprietary to the endoscopes manufactured by Cogentix Medical.
Where can I purchase EndoSheath products for my ENT scope?
Contact Medtronic at 800.874.5797.
Who is my Cogentix Medical representative?
To request information about your local territory manager, use the Get Help Form or call Customer Care at 866.258.2182.
Is training provided?
Yes, your local territory manager will provide training.
Where can I get information about reimbursement?
Visit the Reimbursement Section of the website for information on coding and coverage.
Call 866.258.2182 (option 2) or email email@example.com for additional assistance.