Frequently Asked Questions

Ordering, Support and Maintenance of Cogentix Medical Products Frequently Asked Questions


Ordering

How do I get started?

Complete the appropriate New Customer Account Form and submit to Customer Care.

What are the methods for placing an order?

For endoscopy products:
Tel: 866.258.2182 or 952.426.6189 Fax: 866.255.4522 or 952.426.6199
customercare@cogentixmedical.com

For Urgent PC, Macroplastique, PTQ and VOX products:
Tel: +31 (0) 88 423 79 21 (Intl.) Tel: 0800 032 5964 (UK)
info.holland@cogentixmedical.com

What are my payment options?

Automatic ACH  
Invoice Net 30, with approved credit

Where do I send payment for an invoice?

See invoice for payment details

Where can I find pricing?

Your local territory manager or distributor will provide you with pricing.

Can Cogentix Medical products be purchased for home use?

Cogentix Medical products are for use by healthcare professionals within the clinical practice.

Are EndoSheath® products available for other manufacturers’ scopes?

No, EndoSheath products are proprietary to the endoscopes manufactured by Cogentix Medical.


Training and Support

Who is my Cogentix Medical representative?

To request information about your local territory manager or distributor, use the Contact Form.

Is training provided?

Yes, your local territory manager or distributor will provide training.


Returns and Repairs

Can I return products for a refund?

All sales are final.

My endoscope needs to be repaired. What do I do?

Complete the Incident Repair Form or call Customer Care at 866.258.2182.

I have a product feedback or a product complaint. What do I do?

Complete the Incident Repair Form or call Customer Care at 866.258.2182.


Endoscope Maintenance

How do I reprocess my endoscope?

Refer to the User’s Manual or the PrimeSight Scope Reprocessing Chart.

Which chemicals are safe to use to reprocess my endoscope?

For information, contact Customer Care at 866.258.2182 or use the Get Help Form.

Where do I find instructions for EndoWipe Towelettes or EndoWipe Enzymatic Sponges?

Refer to the MSDS for EndoWipe Towelettes and EndoWipe Enzymatic Sponges