Frequently Asked Questions

About Product Ordering and Training

View the Technical Support questions for answers about product repair, returns and feedback.


Ordering

How do I get started?

Complete the appropriate New Customer Account Form and submit to Customer Care.

This W9 and Vendor Information should provide the information you need to set-up Cogentix Medical as a vendor in your system.

What are the methods for placing an order?

Email : customercare@cogentixmedical.com
Fax: 866.255.4522 or 952.426.6199
Call: 866.258.2182 or 952.426.6189

What are my payment options?

Automatic ACH (preferred)
Automatic Credit Card (preferred)
Invoice Net 30, with approved credit

How do I make payment or change payment options?

Cogentix Medical, Inc.
VB Box 116, PO Box 9202
Minneapolis, MN 55480-9202
AR@cogentixmedical.com

Where can I find pricing?

Your local territory manager will provide you with pricing.

Can Cogentix Medical products be purchased for home use?

Cogentix Medical products are for use by healthcare professionals within the clinical practice.

Are EndoSheath products available for other manufacturers’ scopes?

No, EndoSheath products are proprietary to the endoscopes manufactured by Cogentix Medical.

Where can I purchase EndoSheath products for my ENT scope?

Contact Medtronic at 800.874.5797.


Product Training 

Who is my Cogentix Medical representative?

To request information about your local territory manager, use the Get Help Form or call Customer Care at 866.258.2182.

Is training provided?

Yes, your local territory manager will provide training.

Where can I get information about reimbursement?

Visit the Reimbursement Section of the website for information on coding and coverage.

Call 866.258.2182 (option 2) or email reimbursement@cogentixmedical.com for additional assistance.